This privacy policy explains how Meaders Hair Limited looks after the personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This policy explains how we do this and tells you about your privacy rights and how the law protects you.
Topics:
- What information we collect about you
- How information about you will be used
- Marketing
- Employment
- How long your information will be kept for
- Where your information is kept
- Access to your information and correction
- Cookies
- Other websites
- Changes to our privacy policy
- How to contact us
What information do we collect about you
We collect information about you when you book an appointment for a service or treatment, visit the salon or barbershop for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
How information about you will be used
In law, we are allowed to use personal information, including sharing it outside the salon/ barbershop, only if we have a proper reason to do so, for example:
- To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
- When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
- When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
- Providers of our salon software system, Shortcuts.
- Suppliers of our website, Beyond Your Brand.
We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
Marketing
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receive marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact us.
Employment
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.
How long your information will be kept for
Unless you request otherwise, we will keep your information to contact you for a maximum of 1 year from your last visit to the salon.
After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
Information about unsuccessful job applicants will be deleted after four months.
See our data retention policy for further information, including employee data.
Where your information is kept
Your information is stored within the European Economic Area on secure servers provided by Shortcuts and/or Robovoucher. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
Access to your information and correction
You have the right to request a copy of the personal information that we hold about you. This will normally be free unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact Luke or Hannah Meader at This email address is being protected from spambots. You need JavaScript enabled to view it. or 01993835650.
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
E-newsletters
We email e-newsletters to inform you about products, services and treatments provided by our salon/barbershop. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based on your activity.
Cookies
A cookie is a small text file that is downloaded onto the computers and smartphones used by our website visitors. It can recognise your device and store information about your preferences or past actions while on our website.
We use cookies on our website to help you get the best experience from our website. They help us see what pages you like and the kinds of information you are looking for.
Our website has been set up to ask your permission to store cookies on the device you use to access our website. The Help menu within your browser should tell you how to manage cookies. Useful information about cookies and how to control them can be found at www.aboutcookies.org
Our website also uses cookies that do not require your consent. For example, cookies that are needed to transmit information or provide online services. This includes online forms and shopping baskets.
Your data
Sending information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of data transmitted to our site. Our database is encrypted and we use security features to protect data from hackers and cyber attacks.
We will regularly review the personal data our website has stored (for example, names, addresses, contact details and payment details) and securely delete information we no longer need.
Other third-party services
We use Google Analytics to collect visitor numbers and information about how people use our site.
You can opt out of being tracked by Google Analytics. Find out more: http://tools.google.com/dlpage/gaoptout.
Third-party services used on our website, such as Google Maps and YouTube, may collect data from our website visitors such as IP addresses (these are numbers associated with individual computers and smartphones).
